BC333 Privacy Policy

01 Who We Are

BC333 is an online gaming and sports betting platform operating at bc333.app, serving players in Bangladesh. When this Privacy Policy refers to "BC333", "we", "us", or "our", it means the BC333 platform and the team responsible for operating it.

BC333 is the data controller for all personal data collected through bc333.app. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how BC333 handles your data, contact us at [email protected].

02 Data We Collect

BC333 collects personal data in two broad categories: data you provide directly, and data we collect automatically when you use the platform.

Data You Provide Directly

Data Collected Automatically

03 How We Collect Your Data

BC333 collects your personal data through the following methods:

• Direct input: When you register an account, complete your profile, make a deposit, request a withdrawal, or contact our support team, you provide data directly to us.
• Automated collection: When you browse or use bc333.app, our servers automatically log certain technical data including your IP address, device type, and pages visited.
• Cookies and similar technologies: BC333 uses cookies to maintain your session, remember your preferences, and analyse how the platform is used. See Section 7 for full details.
• Payment processors: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, those providers share transaction confirmation data with BC333 to credit or debit your account.
• Identity verification providers: When you complete KYC verification, our verification partner shares the result of the verification check with BC333.

04 Why We Use Your Data

BC333 uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

• Account management: To create and maintain your BC333 account, verify your identity, and manage your wallet balance.
• Payment processing: To process deposits and withdrawals via your registered mobile banking method.
• Legal compliance: To meet our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulations.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, and abuse of our platform.
• Customer support: To respond to your queries, complaints, and requests in a timely and effective manner.
• Platform improvement: To analyse how players use BC333 and make improvements to the games, interface, and overall experience.
• Marketing communications: To send you promotional offers and updates — but only if you have opted in to receive them.
• Responsible gaming: To monitor gaming behaviour and identify players who may need support, in line with our responsible gaming commitments.

05 Legal Basis for Processing

BC333 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing that is necessary to provide you with the BC333 service under our Terms and Conditions — for example, managing your account and processing payments.
• Legal obligation: Processing that is required to comply with applicable laws — for example, KYC verification and AML record-keeping.
• Legitimate interests: Processing that is necessary for BC333's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights.
• Consent: Processing that is based on your explicit consent — for example, sending you marketing emails or SMS messages. You may withdraw consent at any time.

06 Sharing Your Data

BC333 does not sell your personal data. We share data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers operate under their own privacy policies and are not permitted to use your data for any other purpose.
• Identity verification providers: Our KYC partner receives your identity documents and returns a verification result. They are contractually prohibited from retaining or using your data beyond the verification process.
• Regulatory and law enforcement authorities: BC333 will disclose personal data to competent authorities where required by law, court order, or regulatory instruction. We will notify you of such disclosure where legally permitted to do so.
• IT and infrastructure providers: Our hosting and infrastructure partners may process data on our behalf as data processors. They are bound by strict data processing agreements and may not use your data for their own purposes.

07 Cookies and Tracking

BC333 uses cookies and similar tracking technologies to make the platform work correctly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use BC333's core features. BC333 does not use third-party advertising cookies or cross-site tracking cookies.

08 Data Retention

BC333 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active account data: Retained for the lifetime of your account plus a minimum of 5 years after account closure, in line with AML record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• KYC documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Support communications: Retained for 2 years from the date of the last communication.
• Analytics data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes.

When data is no longer required, BC333 securely deletes or anonymises it. You may request early deletion of your data subject to our legal retention obligations — see Section 9 for details.

09 Your Rights

As a BC333 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request". BC333 will respond within 30 days.

• Right of access: You can request a copy of all personal data BC333 holds about you.
• Right to rectification: You can request correction of any inaccurate or incomplete personal data.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to restrict processing: You can request that BC333 limits how it uses your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests, including direct marketing. BC333 will stop processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

10 Data Security

BC333 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• All data in transit between your device and bc333.app is encrypted using TLS 1.2 or higher.
• Sensitive data stored on BC333 servers is encrypted at rest.
• Access to personal data within BC333 is restricted to staff who need it to perform their job functions, and is controlled by role-based access permissions.
• BC333 conducts regular security reviews and vulnerability assessments of the platform.
• In the event of a data breach that is likely to result in a risk to your rights, BC333 will notify affected users without undue delay.

While BC333 takes all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for keeping your BC333 login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

11 Children's Privacy

BC333 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use BC333 or provide any personal data to us.

If BC333 becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered on BC333, please contact us at [email protected] so we can investigate and take action.

12 Changes to This Policy

BC333 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered users via email or a prominent notice on bc333.app at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this policy periodically. Your continued use of BC333 after the effective date of any update constitutes your acceptance of the revised policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how BC333 handles your personal data, please get in touch with our team:

• Email: [email protected]
• Subject line for data requests: "Data Rights Request"
• Support hours: 24 hours a day, 7 days a week
• Response time: Within 2 hours for urgent matters; within 7 business days for data rights requests

For questions about responsible gaming or to request self-exclusion, visit our Responsible Gaming page or email [email protected] with the subject line "Responsible Gaming Request".